Frequently Asked Questions

WHAT ARE THE BENEFITS OF BEING A SEASON TICKET HOLDER?

Season ticket holders are offered regular season tickets at a discounted price, guaranteed premium seating, enjoy free ticket exchanges and discounts on Academy classes! If you are not currently on our mailing list, please call the office at 256-539-6829 or email info@FantasyPlayhouse.com.

WHAT IF I JUST WANT TO PURCHASE TICKETS FOR A SINGLE SHOW?

Individual tickets for regular season shows go on sale on August 1. They may be purchased online HERE, by calling 256-539-6829, or by stopping by our offices on Long Avenue during weekday office hours, Monday - Friday. Office Hours change so please be sure to double-check before you come. While the show is running, tickets may also be purchased one hour before curtain at the VBC Playhouse box office.

DO YOU OFFER GROUP DISCOUNTS?

For most productions, we offer discounted tickets for groups of 10 or more. Please email info@fantasyplayhouse.com or call the office at 256-539-6829 to arrange. Some restrictions may apply.

ARE YOU REQUIRING MASKS?

Mask are welcomed but not required.

ARE YOUR SHOWS SUITABLE FOR CHILDREN OF ALL AGES?

We believe that children as young as three are ready to experience the magic of live theatre!  If your child can comfortably have their attention held for 45 minutes by a movie or storyteller, they are ready to be a part of our audience. Please note that some themes may be more suitable for older children. Suitable ages are listed in show’s descriptions.

DO YOU PROVIDE

WHAT TIME SHOULD I ARRIVE?

The VBC Playhouse lobby and theater seating will open approximately 30 minutes before showtime.  We recommend arriving at least 30 minutes before the show begins to allow enough time to make it to your seats. 

HOW LONG DO SHOWS LAST?

Running times for most shows are between 90 and 120 minutes, including a 15-minute intermission.  We recommend you allow extra time in your schedule for your children to meet the cast in the lobby after the performance, pose for pictures, and collect autographs! 

DO YOU OFFER STUDENT MATINEE PERFORMANCES?

Yes! FPCTA daytime student matinees serve thousands of children annually from the North Alabama public, private, and homeschool sectors and include study guides for teachers to tie the production to their classroom lessons. Tickets are available for $10 each for school groups.  Email Fieldtrips@fantasyplayhouse.com for reservation information.

DO YOU PROVIDE SUPPORT FOR DIFFERENTLY ABLED PATRONS?

We believe theatre is for everyone. If you or your family need special arrangements to access the theater due to different abilities, please contact us info@fantasyplayhouse.com. From time to time, Fantasy Playhouse is able to present special performances that meet the needs of students with different abilities (i.e. ASL performances, low-sensory performances for children on the spectrum…etc). Please contact us if you have suggestions or questions at info@fantasyplayhouse.com

WHERE DO I PARK?

For more information on parking at the VBC click here!

WILL THERE BE CONCESSIONS AVAILABLE?

The VBC does offer a concession stand in the lobby of the Playhouse, but please note that food and drinks are not allowed in the theater during the performance.

IF I CANNOT ATTEND THE SHOW, CAN I GET A REFUND?

We do not offer refunds on tickets. Season ticket holders can exchange their tickets free of charge, or donate their tickets back to the theatre for a tax-deductible donation, prior to their performance. Single ticket buyers may exchange their tickets prior to their performance for $5 per transaction. Please email info@fantasyplayhouse.com call our office at 256-539-6829 as soon as you realize you have a scheduling conflict.

WHAT SHOULD I DO IF I’VE MISPLACED MY TICKETS?

If you lose or misplace your tickets, please call our office at 256-539-6829 or email us at info@fantasyplayhouse.com before your performance date and we will be happy to provide replacements.

WHAT SHOULD I WEAR?

We do not have an official dress code; however, we would encourage comfortable, smart casual wear. We also recommend you bring a sweater in case you find the theater chilly.

IS THE THEATRE WHEELCHAIR ACCESSIBLE? 

The VBC Playhouse is ADA Compliant, however, the majority of seats require patrons to be able to navigate stairs. If you use a walker, wheelchair, or crutches, limited floor seating is available on a first-come, first-served basis by calling our office at 256-539-6829.

CAN I TAKE PHOTOGRAPHS OR RECORD THE SHOW?

No photography or recording is permitted during the performance. You are encouraged to take pictures after the show in the lobby with our actors.

WHAT IF I AM LATE FOR THE SHOW?

Latecomers will be seated at the discretion of management in order to prevent disruption of a performance already in progress. In most cases, you will be asked to sit in the first available seat until intermission. After intermission, latecomers can claim their original seats. Please make every attempt to arrive on time.

HOW DO I BECOME A VOLUNTEER USHER?

For information on our Volunteer Usher program, email ushers@fantasyplayhouse.com.

CAN I MEET THE ACTORS?

Yes! Exit the theater after the performance and you will find the acting company waiting to meet you, pose for pictures, and sign the back of your programs!  It’s all part of the magic of experiencing an FPCTA production.

WHAT’S UP WITH THE THOSE JESTERS AT THE BEGINNING OF THE SHOW?

Fantasy and Fantasy Jr. are our FPCTA mascots and they always invite us to count down at the beginning of each show: “1,2,3…Let the magic begin!” and at intermission: “1,2,3…Let the magic continue!”

CAN I BE PART OF AN FPCTA PRODUCTION?

You bet! Each FPCTA production can require up to 200 or 300 volunteers, both onstage and off. FPCTA engages volunteer costume designers, craftsmen, scenic artists, musicians, make-up/hair designers, and actors. If you are interested in joining us in a technical capacity send a message to volunteer@fantasyplayhouse.com. We encourage Diversity and Inclusion in our casting and everyone, no matter race, ethnicity, or ability will be considered for all roles! FPCTA engages community and professional actors for its programming.

Information about audition dates, casting breakdowns, and audition preparation can be found HERE!

Information about other volunteer opportunities can be found HERE!